ALVA Beauty - Affordable & Beautiful   818.242.2600
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STORE POLICY
ALVA BEAUTY TERMS & CONDITIONS
ALVA Beauty TERMS & CONDITIONS OF PURCHASE

If any of our products is not 100% satisfactory, simply return it within 30 days for full credit refund of purchase or exchange less the shipping fee. A 25% restocking fee may apply on furniture & equipments. All returned furniture and equipment must be in original packaging. Fee may increase on damaged or used equipment. All credits in your account are automatically deducted from your next order. Claims for missing items must be received 24 hours from receipt of order.

LENGTH Of WARRANTY ON ALL EQUIPMENT
Each item's warranty length is different and is specified on the item's particular listing page.


Warranty covers defective parts for Manufacturer's defect only ( labor & shipping are not covered under warranty). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's defects discoverable upon reasonable inspection after 24hr from the date of delivery, unless Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to Company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty holder: (1) obtains a return authorization number issued by Company; (2) ships damaged or defective product to Company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered; (3) pays all costs associated with return shipment of equipment to Company; (4) pays Company a restocking charge of twenty five percent (25%) of the invoice price (inclusive of any and all costs and expenses incurred by Company in packing, shipping transporting or otherwise delivering replacement equipment to Customer). The company will issue company credit only for returns. No refunds. IN THE EVENT OF CHARGE-BACKS OR STOP PAYMENTS, THIS WARRANTY IS VOID. RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED TO ALVA BEAUTY. PHONE # 818.230.2168. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS & CONDITIONS OF PURCHASE

ORDERS & Cancellations:
California Sales Tax is required to be assessed on all product or equipment purchases made in California, and on all orders shipped to an address within California. Returned checks will be charged $50.00. All orders will be shipped by FedEx or a freight company of our company's choice unless otherwise specified. No next day, 2nd day, or 3rd day delivery method will be used, unless requested by and paid by the customer. Order processing time is 5-10 business days for all shipments in the United States. ALL cancellations are subject to a 25% cancellation fee ( No Exceptions ). No cancellations after 12 hours from purchase. To cancel your order simply fax a written request to 1.818.242.9898 within the first 12 hour period, otherwise you will need to take delivery of the goods or pay the 25% cancellation fee. Alva Beauty reserves the right to cancel any order placed either directly on our site and or by a sales associate on incorrectly priced item(s).

RETURNS/ REFUSALS: There is a 30% restocking fee for all returns. The company will issue company credit only for returns. No Refunds. All Returns must be done within 7 working days of invoice. All returns items must be in the same condition and in the same packaging as it was received. Any returned goods must not be used assembled or damaged in any manner. All Returns must be pre-approved with a valid return authorization number (RAN) placed outside the box. Returns without return authorization numbers will be refused. Any merchandise shipped by the client which is damaged during shipping will be the responsibility of the sender. We do not accept returns for disposables, supplies, accessories, and or any internal machinery parts under any circumstance, no exceptions. We reserve the right to make exceptions to this based on situation, carrier or client. If Alva Beauty approves an item for return all credit due will be minus original shipping cost even if the item was shipped free of shipping charges due to a promotion or a sale offer.

DAMAGES/ DEFECTS: Damage/ Defective products must be reported within 24 hours of receipt of merchandise. Client must have the original tracking number of the carrier in order to process the damage complaint. Damage complaints without original packaging and tracking will not be entertained. Replacements will be sent out upon confirmation & receipt of the original damaged item. Only items with manufacturing defects or with damages due to improper shipping will be replaced. Damages due to improper use of the equipment are not eligible for replacement. We reserve the right to make exceptions to this to base on situation, carrier or client. TERMS & CONDITIONS MAY CHANGE WITHOUT PRIOR NOTICE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
ALL SALES & PRICES ARE FINAL.

Sales Policies
1 ALVA Beauty does not accept responsibility for installation or assembly of any items purchased.
2 ALVA Beauty is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.
3 ALVA Beauty is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state and federal codes is the sole responsibility of the customer.

Payment Policies
1 All purchases must be prepaid. We accept Visa, MasterCard, American Express, Discover, Certified Bank Checks and Money Orders. ALVA Beauty also is certified with many different lenders that can provide our customers with many different financing options. COD's are not accepted.
2 Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipping within 3 weeks of purchase. Customer will be charged storage fees of no less than $35 per day that item(s) are held in our facilities.
3 After special orders are in production, the customer is fully responsible for paying the balance. If the order is canceled, it will result in total forfeiture of deposit.
4 All returned checks will be charged an additional $35 plus all bank and services charges.

NO Charge-Back Policy
In further consideration of Seller’s acceptance of Credit Card Payment, Buyer hereby agrees that he/she will not request, demand or otherwise cause the Issuer, or any company providing credit card charge processing service to the Issuer, to reverse and or charge-back the Credit Card Payment to the merchant account of the Seller [a “Charge-Back]. Any arbitration and or attorney’s fees resulting from a charge-back will be the sole responsibility of the Buyer. We recommend all buyers to read carefully these terms and the conditions before initiating a charge-back since any charge back will completely void the warranty pertaining to the payment in question.

Exchanges, Returns & Refunds
1 All returned products will incur a 25% restocking/reconditioning fee if the box/crate/container has been opened.
2 All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date of purchase. All credits for merchandise will be given as in-house credit only.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6 All returns must be approved ALVA Beauty before they are returned and must be accompanied by an RMA number.

Limitations of Warranty
1 Your purchase is covered by a 1 Year limited warranty. Some items come with Lifetime Warranty in which case the warranty term extends to the life of the unit, but all the other warranty limitation still apply such as improper use, damage due to natural elements, water damage and etc… All electronics and hydraulic pumps are covered by a industry standard 180 days warranty from the date of the purchase.
2 ALVA Beauty shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
3 ALVA Beauty reserves the right to replace any discontinued item with a like or similar item.
4 A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to ALVA Beauty for all plumbing related warranty issues.
5 All transit costs for items returned to ALVA Beauty or replaced by ALVA Beauty is the sole responsibility of the customer.
6 An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.
7 Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by ALVA Beauty
DISCLAIMER
Terms and conditions are subject to change without any prior notice.


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COPYRIGHT

All logos, trademarks, artwork, literature, photographs and designs used for the purpose of promotion of ALVA Beauty products are proprietary and the sole property of ALVA Beauty. Any unauthorized reproduction, copy, or use of any of these items constitutes a copyright infringement and is punishable by U.S and International Copyright Law.

PRIVACY POLICY

This privacy notice discloses the privacy practices for AlvaBeauty.com. This
privacy notice applies solely to information collected by this website, except
where stated otherwise. It will notify you of the following:

What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have
access to/collect information that you voluntarily give us via email or other direct
contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you
contacted us. We will not share your information with any third party outside of
our organization, other than as necessary to fulfill your request, e.g., to ship an
order. Unless you ask us not to, we may contact you via email in the future to tell you
about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the
following at any time by contacting us via the email address or phone number
provided on our website:

Security
We take precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that
information is encrypted and transmitted to us in a secure way. You can verify
this by looking for a closed lock icon at the bottom of your web browser, or
looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we
also protect your information offline. Only employees who need the information
to perform a specific job (e.g, billing or customer service) are granted access to
personally identifiable information. The computers/servers on which we store
personally identifiable information are kept in a secure environment.


Notification of Changes
Whenever material changes are made to the privacy notice specify how you will
notify consumers.
Other Provisions as Required by Law
Numerous other provisions and/or practices may be required as a result of laws,
international treaties, or industry practices. It is up to you to determine what
additional practices must be followed and/or what additional disclosures are
required.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via
telephone at 818.242.2600 or via email info@alvabeauty.com
STORE POLICY
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